Sales of Cherry Picker are final and no refunds will be given. As Cherry Picker is digital software, delivered instantly once payment is received there is no physical product to return to use for a refund. If you find a bug in our software, please email us at [email protected] and we will fix it in the next version. Finding a bug is not a reason to request a refund. However, we understand that it is impossible for us to test our software on every platform and every configuration it may encounter. Therefore if you are unable to get our software up and running after purchasing the software then please contact us and we will do everything within our knowledge and experience to get our software to work.